“The companies which would be successful in getting
repeat customers would emerge as the winner in the
Pick-up/ Drop Automation
courier and logistics industry which is rapidly getting
•
Customers can request pick-up by sending in SMS commoditized”
Courier & Logistics ¬ Growing Importance!
Over the past two decades, courier services have become increasingly important to the businesses needing to use “just-in-time” manufacturing and retailing techniques and supply-chain logistics in order to remain competitive.
Two main drivers for this industry are Supply chain efficiency and Customer retention. The more the businesses will be efficient and able to hold on to their customers, higher profits it will generate.
Why Mobile Messaging becomes crucial in Courier and Logistics Services?
Packer & Movers
Mobile messaging enables customers to track their valuable express cargo and packages at various transit locations and hence increase the customer stickiness of these companies.
Third Party Logistics
Mobile messaging enables the 3PLs to reduce the TCO (Total Cost of Ownership) of the supply chain tracking system by providing them with a cheap and reliable mode of 2-way communication.
Logistics cell – Enterprises
Mobile Messaging enables the logistics cell of the enterprises to become more efficient by helping them track the inventory and dispatch through cheaper and reliable means.
Bouquet of mobile messaging services
• Pick-up/ Drop Automation
• Customers can request pick-up by sending in SMS
• Send alerts to customer on issuance of POD number
• Send alerts to customer on delivery of consignment
• Send status of consignment at intermediate stages to the customers
Promotion & Marketing
• Prospects can query the applicable rates for a particular city
• Alerts can be sent on the launch of new product/service
• Premium customer can be intimated about the discounts
Supply Chain Automation
• Automated order request based on the inventory levels
• Transporters can send in the status of delivery of goods at intermediate stages
• Corporate office can enquire about the status of inventory in a remote warehouse
ltl freight carriers
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